Refund Policy

Returns, Exchanges

We want to make shopping experience for elaspa products a positive one! That is why we offer a 30-day return policy on items purchased online.

  • Products which are not eligible for returns are:
  • Promotional items
  • Product sets 
  • Products which have been opened 
  • Products without its original packaging

If there has been a mistake on our part, or if the product was damaged during shipping, we will send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be sent back in their original packaging and not tampered with.

We pride ourselves that elaspa products do not cause skin inflammation or adverse skin reactions. However if, in an unlikely event, you are not satisfied with the product, we will accept all returns within 30 days of the delivery date, under the following conditions:

  • product is in its original packaging 
  • if product has been opened, it must be 75% FULL ( if return is authorized due to skin reaction)
  • refund will be issued within 30 days from the delivery date , minus $ 10 shipping charge.

We do not offer exchanges on products.

Products without authorization number and sent back to use will not be refunded.

In order to receive an authorization to return a product, please send the following information to solutions@ela-spa.com

Your full name as it appears on your original order
Email Address
Order Number
Return Type
Reason for return

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